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Terms and conditions

GENERAL

IVER Denmark
CVR: 37799807

Dalgas Avenue 10, st. 51
8000 Aarhus C
Denmark

contact@iverwatches.com

PAYMENT

You can pay with either Visa or MasterCard. All transactions are managed by Epay with a secure encryption and under strict banking standards. Your details are sent directly to the bank and cannot be accessed by anyone else than your bank. IVER Denmark does not store any Credit- or Debit card informations. The money will only be transferred when your purchase has been sent.

PRICES & TAXES

All prices on IVER Denmark’s webshop www.iverdenmark.com are including VAT. Please note that if an order is shipped to a delivery address outside the EU, you may be subject to duties and import taxes depending on the specific country. IVER Denmark bear no responsibility of these charges. We advise you to contact your local customs office for further information.
IVER Denmark holds the right to change prices, correct incorrect prices on all orders, as well as final sales. If a price is incorrect, this may compel IVER Denmark to cancel the order and refund the purchase is the best way.

DELIVERY

IVER Denmark ships worldwide free of charge. Please note that delivery to the door might not be included, and that you will have to collect the package at the post office.
All packages are sent with a track and trace number, so the delivery can always be tracked.
Delivery times depends on the destination. Within Europe delivery can be expected between 2-5 days after purchase, while 2-10 days may be expected on oversea shipments depending on the specific country.
IVER Denmark holds the right to cancel an order if the product(s) is out of stock. The money will be transferred back to your credit- or debit card within 5 business days.

RETURNS

You have 30 days after receiving your order to cancel your order. The goods should be sent to IVER Denmark within the 30-day period. It is therefore important that you keep the receipt from the post office as documentation.
To return, please follow the steps on the guide provided to you in the package in which you received the goods. It is your responsibility to ensure the goods are packed in a way that will not cause any damage to the goods. The customer bears the cost of transportation.
Returns shall be sent to:
  • IVER Denmark
  • Dalgas Avenue 10, st. 51
  • 8000 Aarhus C
  • Denmark
  • Phone: 30337378
IVER Denmark holds the right to reject cancellations if the returned goods are not in the same condition as when they were sent to the customer. This also includes damage to the packaging if the packaging is a part of the goods (e.g. the boxing is damaged). If IVER Denmark concludes that the goods have been in use, IVER Denmark will return the goods to the customer.
You can expect a processing time of 5 business days for your refund to be processed. For overseas refunds, it might take longer.
According to the law, some goods may not be subject to returns. This includes goods that have been personalized or specified in such a way that they cannot be sold again by IVER Denmark. This includes engraving of straps. As the strap is seen as a part of the watch, this includes the value of the actual watch, if the engraved strap is ordered with a watch.

WARRANTY

Watches come with a two-year warranty from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case and glass). Other parts are not covered by this warranty.

If you experience problems with your watch contact us on warranty@iverwatches.com. In the e-mail, please provide us with your name, address, order number and a detailed description of the issue. We will get back to you as soon as possible. Note that the following is not included in the warranty and repairs will be charged even during the warranty term:

  • Failure or damage caused by improper use or carelessness.
  • Failure or damage caused by unjustifiable repair or modification.
  • Failure or damage caused by fire or water, or natural disarster.
  • Esthetic changes that occur during normal wear and tear and ageing (minor scratches on the case or crystal, alternation of the colour on the wristband and the peeling of the plating).
  • Battery replacement will be charged even during the warranty term.
The case, dial, hands, crystal, watchband or other parts thereof may be replaced with substitutes if the originals are not available.

PERSONAL INFORMATION

When shopping with IVER Denmark we will save some of your data to fulfil your purchase. IVER Denmark treats all personal information as confidential. According to the law you have the right to request access to your data and if there is anything wrong, you can have it changed or removed. IVER Denmark may use cookies, for example in order to improve your experience of the website.
These terms of use is last updated on 08.06.2017.

privacy policy & data protection

general

This policy of gathering and use of personal informations (hereafter "the privacy policy") describes how IVER Denmark (hereafter "us" or "our"), gather and use personal informations about you when you visit iverdenmark.com, sign up to our newsletter, or communicate with us.

 

we use the following informations

  • Your first name (we do not collect your last name)
  • Your e-mail address

 

your informations are gathered in the following way

  • Registration after your approval when engaging with a representative from IVER Denmark. This would usually be at a fair og fashion show. 
  • Registration via online contact forms at iverdenmark.com
  • Registration via popups at iverdenmark.com

 

we use your informations for the following

  • Sending you e-mails about campaigns and updates on which new designs we are working on, and that we might offer you to give your input to.

Your informations will NEVER be given to third parties.

 

storage of information and use of data processors

We use external companies as suppliers of data systems. These external suppliers protect your data as they are required to by international laws - also the GDPR by the EU, and by the strict guidelines given to them by us. 

We work with Mailchimp to handle your informations and to be able to send you e-mails. Mailchimp is one of the largest players in the field, and have, as we have, committed themselves to comply with the strict rules about data protection. 

The employees in IVER Denmark have access to the informations that are registred about you and are committed to handle these anouymously. 

When we collect your informations via our website we make sure, that it always happens after your explicit consent, so you are aware of which informations we collect and why. 

 

 

for how long do we keep your informations?

We make sure that we delete your informations if/when they are no longer relevant for the purpose for which they were gathered. 

Data is kept at long as you wish to continue the contact and receive occasional e-mails from IVER Denmark. When you do not want this, your informations will be deleted. 

 

which rights do you have?

If IVER Denmark possess informations about you, you will at any given time have the right to object against these informations. You have the right to be informed about which informations we have about you, and you have the right to demand that we delete these informations. You can do this by either unsubscribe from the newsletter, which can be done by following the link in the bottom of every e-mail we have sent you, or by contacting us directly at the e-mail below. Your informations will be deleted immediately. 

contact@iverdenmark.com

 

cookies & pixels

Cookies are small tekstfiles containing a text string which makes a unique identification of you as a user. They are sent back to our website. Most browsers are set to default accept cookies as most websites require that you accept them before you can access the page. You can anytime change these preferences in your browser's settings. 

Tracking pixels is scripts which are triggered when you land on a website or open an e-mail. The pixel itself are not visible. The script makes sure that you download a pixel when you land on a page or open an e-mail.

We use cookies and pixels to gather a better understanding of where our visitors come from before they enter our website. We do this to better know how to build our website in order to create the best user experience possible for you as a user, and to get a better understanding of who that is most relevant for our business. This is important for us to know which marketing that is the most relevant for us and for you. It is for example pixels that cause that an ad for IVER Denmark might show up on the internet after you have visited our website. 

Complying with international laws and the EU we will never keep informations about you from cookies and / or pixels for more than 6 months, after which the data is automatically deleted. 

If you want to know more about cookies you can see more here: www.allaboutcookies.org.

 

Complaints & changes

You have the right to issue a complaint to the Danish Datatilsynet, if you are not satisfied with the way that we handle your personal informations. You can find Datatilsynet here: www.datatilsynet.dk

If we change our Policy about personal informations and data protection we will publish the new version here with an updated revision date.

This policy was last updated May 24 2018.

© Copyright 2017 IVER Denmark. All Rights Reserved.